Delivery times depend on the items you’ve ordered:

• Standard Delivery: 2–4 working days
• Express Delivery: 1–2 working days if ordered before 12pm
• Plants: 2–4 working days
• Homeware: 5–10 working days
• Furniture: 7–15 working days

These are estimates and can sometimes vary, especially during busy periods. All delivery options are free of charge.

Most orders are dispatched within 24–48 hours (on working days). Some items like made-to-order products or furniture may take longer, as indicated on the product page. You'll receive a dispatch confirmation email when your order is on its way!

We use a range of couriers depending on the size, weight, and type of items in your order (e.g., Royal Mail, DPD, Evri, specialist furniture carriers). We select the most appropriate service to get your order to you safely and efficiently.

Once your order is dispatched, you'll receive an email which includes tracking information and details of the courier delivering your parcel.

Sometimes tracking links can take 24-48 hours to become active after dispatch. Please check your spam/junk folder first in case the email went there.

If it's been longer than 48 hours and the tracking hasn't updated, please contact us with your order number, and we'll look into it for you.

We work with multiple specialist UK suppliers and sometimes items are shipped directly from them, or from different warehouses. This means your order might arrive in separate parcels and potentially on different days. You’ll receive separate dispatch emails with tracking information for each part of your order.

You cannot add delivery instructions during the checkout process on our website. However, once you receive the dispatch confirmation email with your tracking number, most couriers allow you to manage your delivery via their website or app. This often includes options to:

• Specify a safe place
• Nominate a neighbour to receive the parcel
• Reschedule the delivery day
• Arrange collection from a local depot or pickup point

Please follow the link in your tracking email to see the options available for your specific delivery.

If you're not home, the courier will usually leave a calling card explaining what to do next. They might:

• Attempt redelivery on the next working day.
• Leave the parcel in a designated safe place (if you've specified one via their tracking portal, or if they deem one suitable).
• Leave the parcel with a neighbour.
• Take the parcel to a local depot or collection point for you to collect.

Follow the instructions on the calling card or use your tracking link to manage the delivery. For live plants, it's always best to arrange delivery for when you expect to be home to minimise the time they spend in transit.

If your order hasn’t been dispatched yet, please contact us immediately via Live Chat (during opening hours) or email with your order number and the correct address. We’ll do our best to update it before it ships, but we cannot guarantee changes once the order is processing.

If the order has already been dispatched, you may be able to redirect it via the courier's tracking portal, depending on the courier and service used.

Standard delivery typically occurs on working days (Monday-Friday). Some couriers may offer weekend delivery options, which might be available if you select an express service, or sometimes as an option via the courier's tracking portal after dispatch. There are no additional charges for any delivery service, including potential weekend deliveries.

We don’t offer the ability to select a specific delivery date during checkout. However, once dispatched, some couriers allow you to reschedule your delivery day via their tracking portal. For large furniture items delivered by specialist couriers, they will usually contact you directly to arrange a suitable delivery date.

If you need to delay delivery *before* placing an order (e.g., you'll be on holiday), please wait until you are back to place the order. If you need to delay delivery *after* placing an order but before dispatch, contact us ASAP and we'll see if it's possible to hold the order. If the order has already been dispatched, you may be able to reschedule via the courier's tracking portal.

Currently, we only ship within the United Kingdom (including England, Scotland, Wales, and Northern Ireland). We do not offer international shipping at this time.

No. Delivery is completely free on all items to all UK addresses, including remote or offshore areas (e.g., Scottish Highlands, Scottish Islands, Northern Ireland, Channel Islands, Isle of Man). There are no hidden delivery charges or surcharges.

Unfortunately, we are generally unable to deliver to PO Boxes or standard parcel lockers due to courier restrictions, especially for larger items or plants. We require a physical address for delivery.

Yes! We offer free delivery on all items, regardless of order value. Both Standard and Express delivery options are completely free to all UK destinations.

Whether a signature is required depends on the courier, the service level, and the value of the order. Many couriers now use GPS confirmation or take photos as proof of delivery instead of requiring a signature. If a signature is needed and you're not home, they will leave instructions as per the 'Missed Delivery' section.

We take great care in packaging your items. Live plants are secured in specially designed boxes to prevent movement and protect foliage. Fragile homeware is wrapped carefully using protective materials like bubble wrap or paper void fill. We strive to use recyclable or biodegradable packaging materials wherever possible.

Large furniture items are typically delivered by specialist two-person courier services. Key details:

• They will contact you directly after dispatch to schedule a convenient delivery date.
• Delivery is often specified as 'room of choice' (provided access is clear).
• Check the product page for specific delivery details (e.g., lead times, assembly info).
• It's your responsibility to ensure the item will fit through doorways, hallways, and into the desired room. Please measure carefully before ordering.
• Some services may offer assembly or old furniture removal for an extra fee - check the product page or contact us for details.

If the outer packaging arrives visibly damaged, please try to note this with the courier upon delivery if possible. Before opening, take clear photos of the damaged packaging. Then, carefully unpack the item and inspect it for damage. If the item itself is damaged, please follow the instructions under 'What should I do if my plant/item arrives damaged?'.

While we strive to dispatch orders within our estimated timeframes, occasional delays can occur due to high order volumes or supplier issues. If there's a significant delay in dispatching your order, we will do our best to notify you via email.

Yes! Simply enter the recipient’s name and delivery address in the 'Shipping Address' section during checkout. The 'Billing Address' should be your own address associated with your payment method. See the 'Gifting' section for more details on sending gifts.

We're sorry to hear this! Please email us at support@bloomandhaven.co.uk within 48 hours of delivery. Include your order number and clear photos showing the issue (both the plant and any packaging damage if relevant). We’ll assess the situation and arrange a replacement or refund for you – there's usually no need to return the damaged plant.

Yes, it's quite normal for plants to experience some stress after transit. They've been in a dark box and are adjusting to a new environment. Give your plant a gentle drink if the soil feels dry, place it in appropriate light (avoiding direct harsh sun initially), and allow it a few days to a week to acclimatise. Check its specific care tips in our Plant Care Guide. If it doesn't perk up or worsens significantly after a week, please contact us with photos.

Plants are living things and natural variation is expected! While the photos represent the species and general size/shape, your individual plant may differ slightly in terms of leaf count, pattern, exact height, or colour intensity depending on the season and growing conditions. This uniqueness is part of their charm!

Many common houseplants can be toxic if ingested by pets. We clearly label plants known to be non-toxic as "Pet-Friendly" on the product page. You can also use the filter in our shop to browse only pet-friendly options. If a plant isn't labelled, assume it may not be safe and keep it out of reach of curious pets. If you suspect your pet has ingested a plant, contact your vet immediately.

Yes! Basic care instructions are often included with the plant delivery. You can also find more detailed care information for various plant types on the product pages and in our comprehensive Plant Care Guide.

There's no single answer, as it depends on the plant type, pot size, light, temperature, and humidity! The best rule is to check the soil moisture before watering. Stick your finger about an inch or two into the soil. If it feels dry, it's likely time to water. If it feels moist, wait longer. Most common houseplants prefer their soil to dry out slightly between waterings. Overwatering is a common cause of problems. Check our Plant Care Guide for specific advice.

Light requirements vary greatly. Some plants need bright, indirect light (like near an east-facing window), others tolerate low light (further from windows), and some love direct sun (like cacti). Check the specific light requirements on the product page or in our Plant Care Guide. Incorrect lighting is a common reason for plants not thriving.

Yellow leaves (chlorosis) can be caused by several things:

• Overwatering: The most common cause. Roots suffocate and can't absorb nutrients.
• Underwatering: The plant may conserve resources by shedding older leaves.
• Nutrient Deficiency: Especially nitrogen. May need fertilising.
• Incorrect Light: Too much or too little light can stress the plant.
• Pests or Disease: Check closely for signs of infestation.
• Natural Ageing: Older, lower leaves may naturally yellow and drop off.

Review your watering routine first, then consider light and potential feeding needs. Check our Plant Care Guide for more troubleshooting.

Don't panic! Pests like spider mites, mealybugs, aphids, or fungus gnats can sometimes appear. First, isolate the affected plant to prevent spreading. Try to identify the pest (check online resources or our Plant Care Guide). You can often remove them manually with a damp cloth, water spray, or cotton swab dipped in rubbing alcohol (for mealybugs). Neem oil spray or insecticidal soap are good next steps. If you're unsure or the infestation is severe, contact us with photos for advice.

Most plants need repotting every 1-2 years, or when they become root-bound (roots circling the pot or growing out the drainage holes). Spring is generally the best time. Choose a pot that's only 1-2 inches larger in diameter than the current one, with good drainage holes. Use fresh potting mix suitable for your plant type. Gently remove the plant, inspect the roots (trimming any mushy or dead ones), place it in the new pot at the same depth, and fill around with new soil, watering lightly afterwards. More details are in our Plant Care Guide.

Different plants have different soil needs. Most standard houseplants do well in a good quality, peat-free houseplant potting mix. Cacti and succulents need a grittier, fast-draining mix. Orchids need a very chunky bark mix. We recommend specific soil types on our product pages and in our Plant Care Guide. We also sell a selection of specialist potting mixes.

Most houseplants benefit from feeding during the growing season (spring and summer). Use a balanced liquid houseplant fertiliser, diluted according to the instructions, typically every 2-4 weeks. Reduce or stop fertilising in autumn and winter when growth slows. Avoid fertilising newly repotted plants for a few weeks. Specific needs can vary, so check the plant's care information.

Pruning helps maintain shape, encourage bushier growth, and remove dead or damaged leaves/stems. The best time is usually spring. Use clean, sharp scissors or secateurs. Trim yellow or brown leaves off at their base. To encourage branching, you can snip stems just above a node (where a leaf attaches). Different plants respond differently to pruning; check specific advice for your plant type if unsure.

Many houseplants can be propagated easily! Common methods include stem cuttings in water or soil, division (for clumping plants), or offsets/pups (for plants like spider plants or succulents). Whether your specific plant can be propagated and the best method depends on the species. We include propagation tips for some plants in our Plant Care Guide.

Growth slows in winter due to lower light and temperatures. Key tips:

• Reduce watering – allow the soil to dry out more between waterings.
• Stop fertilising.
• Maximise light – move plants closer to windows (but avoid cold draughts). Keep leaves clean to absorb light efficiently.
• Avoid placing plants near radiators or draughty windows/doors.
• Maintain humidity if possible, as central heating dries the air.

Most common houseplants thrive in typical indoor temperatures between 15-24°C (60-75°F). Avoid sudden temperature fluctuations and keep them away from heat sources like radiators and cold draughts from windows or doors.

Unless stated otherwise in the product title or description (e.g., "Plant & Pot Set"), plants are typically supplied in a standard plastic nursery pot. The decorative pots shown in lifestyle photos are usually for styling purposes and sold separately. The product description will often specify the nursery pot diameter to help you choose a suitable decorative pot.

The product page provides an approximate size, usually including the height measured from the bottom of the nursery pot to the top of the plant, and the nursery pot diameter. As living things, expect some natural variation in size and fullness compared to the measurements provided.

Bulb flowering times depend on the type (e.g., spring-flowering like tulips/daffodils, summer-flowering like dahlias/lilies). Planting times also vary – spring bulbs are planted in autumn, summer bulbs in spring. Each bulb product page specifies the typical flowering season and provides planting instructions, including recommended planting depth and spacing. Generally, plant bulbs 2-3 times as deep as the bulb is tall.

Each seed packet product page includes specific sowing instructions. This will cover:

• Whether to sow indoors (e.g., in trays/pots) or directly outdoors.
• The recommended time of year for sowing.
• Sowing depth and spacing.
• Expected germination time and conditions (light/temperature).
• Transplanting advice if starting indoors.

Most of the plants we sell are intended as houseplants. We do have a selection of plants suitable for outdoor use on balconies, patios, or in gardens – these will be clearly described as such. Check the product description for information on hardiness (e.g., whether they can tolerate frost). If unsure, assume a plant is for indoor use unless specified otherwise.

Care instructions vary by material. Always check the product description or any labels/tags that come with the item. General tips:

• Ceramics: Check if dishwasher/microwave safe. Handwash delicate items.
• Wood: Clean with a damp cloth. Avoid harsh chemicals. Treat untreated wood periodically with suitable oil/wax if desired.
• Textiles (cushions, throws): Check the care label for washing instructions (machine wash, hand wash, dry clean only).

Detailed product information, including dimensions (height, width, depth), weight, and materials used, can be found in the 'Details' or 'Specifications' section on each individual product page.

Whether assembly is required varies by item. The product page will clearly state if assembly is needed ("Self-assembly required" or "Arrives fully assembled"). If assembly is required, instructions and necessary fittings are usually included. Tools like screwdrivers may sometimes be needed.

We strive for accurate photos, but slight variations can occur, especially with natural materials like wood, stone, or ceramics. The grain pattern in wood, slight colour variations in glazes, or minor imperfections are often inherent characteristics of the material and production process, adding to the item's uniqueness. Screen settings can also affect how colours appear.

Please check the product description for each tableware item (mugs, plates, bowls etc.). It will specify if the item is safe for use in dishwashers and/or microwaves. If it doesn't state it, assume it's not recommended, especially for items with metallic details or delicate glazes.

Stock levels fluctuate, especially for plants which are seasonal. Some items may be restocked, while others might be discontinued. If available, use the "Notify Me When Available" button on the product page to receive an email if the item comes back in stock. You can also contact us to inquire about specific products.

We work with a variety of suppliers, primarily within the UK and Europe. Our plants are sourced from reputable growers. We aim to provide information on product origin where possible in the product description. We are committed to working towards greater transparency and ethical sourcing practices.

We are increasingly focused on sustainability and ethical practices. This includes sourcing peat-free plants where possible, using recyclable packaging, and partnering with suppliers who share our values. We are continuously working to improve in this area. If you have questions about a specific product, feel free to ask!

For most non-perishable items (homeware, furniture, accessories), you can return them within 30 days of receiving your order for a refund, provided they are unused, in their original condition, and with original packaging.

Plants: Due to their perishable nature, plants cannot be returned unless they arrive damaged or in poor health. Please see 'Can I return a plant?' below.

Certain other items may be non-returnable (e.g., final sale items, personalised goods) - this will be stated on the product page.

Because plants are living items, we cannot accept returns for change-of-mind or if the plant's health declines after arrival due to incorrect care or environment.

However, if your plant arrives damaged, diseased, or in significantly poor health, please contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or refund for you. There is usually no need to return the affected plant.

Please contact our customer support team via email at support@bloomandhaven.co.uk with:

• Your order number.
• The item(s) you wish to return.
• The reason for the return.

We will reply with return instructions, including the correct return address. Please do not send items back without contacting us first.

For change-of-mind returns, you (the customer) are responsible for the cost of return postage. We recommend using a tracked service and obtaining proof of postage, as we cannot be held responsible for items lost or damaged in transit back to us.

If you are returning an item because it was faulty, damaged on arrival (and not a plant issue covered above), or incorrectly sent, we will cover the reasonable cost of return postage or arrange a collection. Please contact us first to arrange this.

Returned items must be in a resalable condition: unused, undamaged, and in their original packaging with all tags and labels attached. We reserve the right to refuse a refund or deduct a charge if items are returned in poor condition.

Yes, the following items are typically non-returnable:

• Live plants (unless damaged/unhealthy on arrival as per our policy).
• Perishable goods.
• Items marked as 'Final Sale' or 'Clearance'.
• Personalised or made-to-order items.
• For hygiene reasons, items like earrings (unless faulty).

This will be indicated on the relevant product pages.

Due to their size and weight, furniture returns require special arrangements. Please contact us first to discuss the reason for return and the process. We may need to arrange a specialist courier collection, and charges (including collection fees and potential restocking fees) may apply for change-of-mind returns. Ensure the item is unassembled (if applicable) and safely re-packaged, ideally in its original packaging.

We're very sorry for the error! Please contact us as soon as possible (within 30 days of receipt) via email with your order number, a description of the issue, and clear photos showing the fault, damage, or incorrect item. We will resolve this for you quickly, usually by arranging a replacement or refund, and will advise if the item needs to be returned (at our cost).

We don't offer direct exchanges. If you wish to change an item for a different size, colour, or product, please return the original item following the standard returns process for a refund, and place a new order for the item you prefer.

Once we receive and inspect your returned item(s), we aim to process the refund within 5-7 working days. The funds will be returned to your original payment method. Please note it can then take an additional 3-5 working days (or sometimes longer depending on the bank) for the refund to appear in your account.

Yes, absolutely. When sending items back, especially if you are responsible for the postage cost, always obtain proof of postage and consider using a tracked service. This protects you if the parcel gets lost or delayed on its way back to us.

Ordering is simple!

1. Browse our website and add your desired items to your shopping cart.
2. When you're ready, click the cart icon and proceed to checkout.
3. Enter your delivery address and contact details.
4. Select your preferred delivery method (all options are free!).
5. Enter your payment information using our secure checkout.
6. Review your order and confirm the purchase.

You'll receive an order confirmation email shortly after.

You will receive email updates from us:

• Order Confirmation: Right after you place the order.
• Dispatch Confirmation: When your order (or part of it) ships, including tracking information.

You can use the tracking link in the dispatch email to follow your parcel's progress. If you created an account, you might also be able to view your order history and status there.

First, please check your email spam or junk folder, as confirmation emails sometimes end up there. Also, ensure you entered your email address correctly during checkout.

If you still can't find it after an hour or so, please contact us with your name and the items you ordered, and we'll check if the order was processed successfully and resend the confirmation.

Unfortunately, once an order is confirmed, we usually cannot modify it (e.g., add/remove items, change quantities, colours, or sizes). Our system processes orders quickly to ensure fast dispatch. If you need to make changes, the best option is usually to contact us immediately to request a cancellation (if possible) and then place a new, correct order.

If you need to cancel your order, please contact us as soon as possible via email or Live Chat (during opening hours) with your order number. We can only cancel orders that haven't yet entered the dispatch process. If your order has already been dispatched, you will need to follow the standard returns procedure once you receive it.

We accept a variety of secure payment methods, including:

• Major Credit & Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay

Available options will be shown at checkout.

Yes, absolutely. Our website uses SSL encryption (indicated by the padlock icon in your browser's address bar) to protect your personal information. All payments are processed through secure, PCI-compliant payment gateways. We do not store your full credit card details on our servers.

Payment failures can happen for various reasons:

• Incorrect card details (number, expiry date, CVV code).
• Insufficient funds in the account.
• Billing address mismatch with the card's registered address.
• Bank declining the transaction for security reasons (e.g., unusual activity, overseas transaction block).

Please double-check all details entered. If it still fails, try a different payment method or contact your bank to inquire about the decline. If you continue to have issues, feel free to contact us.

Yes, all prices shown on our website for UK customers are inclusive of Value Added Tax (VAT) at the current standard rate.

Your order confirmation email serves as a basic receipt. If you require a formal VAT invoice for business purposes, please contact us with your order number, and we can arrange one for you.

If you have a valid discount code, you can enter it during the checkout process. Look for a field labelled "Discount Code," "Promo Code," or similar, enter your code exactly as written, and click 'Apply'. The discount should then be reflected in your order total before you proceed to payment.

There could be several reasons:

• The code may have expired.
• It might be single-use and already redeemed.
• There might be a minimum spend requirement.
• The code may only apply to specific items or categories (and exclude others, like sale items or gift cards).
• You may have typed the code incorrectly (codes are often case-sensitive).
• Only one discount code can usually be applied per order.

Please check the terms and conditions associated with the discount code. If you believe the code is valid and should apply, please contact us before completing your purchase.

For your security, we do not store your full credit or debit card number. Our payment processors may offer the option to securely save your card details for faster checkout in the future, managed through their secure systems. You can usually manage or remove saved cards via your account settings or during checkout.

Yes, for security and verification purposes, the billing address you enter should match the address where your payment card is registered.

Absolutely! Simply enter the recipient's name and address in the 'Shipping Address' fields at checkout. Enter your own details in the 'Billing Address' fields. We ensure that no prices are included on the packing slip included in the box, making it perfect for gifting.

Yes! During the checkout process, you'll usually find an option to add a gift message. Type your message here, and we'll include it on a small card within the package. Please check character limits if specified.

We may offer gift wrapping for certain eligible items. If available, the option will be presented during the checkout process, potentially with an additional charge. This typically includes wrapping the item(s) in decorative paper or placing them in a gift bag/box.

Our standard packing slips included with gift orders do not show prices, effectively acting as a gift receipt for proof of purchase should the recipient need to contact us about the item (e.g., if it arrives damaged).

Yes, we typically offer digital gift cards! These are delivered via email to you or directly to the recipient and contain a unique code that can be redeemed on our website during checkout. Check our 'Gifts' or 'Gift Cards' section. Details regarding expiry dates (if any) and terms of use will be provided on the gift card page.

Currently, our checkout system only supports one shipping address per order. If you wish to send items to multiple different addresses, you will need to place separate orders for each recipient address.

If you leave the gift message blank or don't sign your name in the message, the recipient will not know who sent the gift based on the package contents (as your billing details are not included). However, if they contact us to ask who sent it, we may need to disclose sender information depending on data protection policies and the nature of the enquiry.

We're here to help! You can reach us through:

• Email: Send your query to support@bloomandhaven.co.uk.
• Live Chat: Click the chat icon on our website during operating hours for real-time support.
• Contact Form: Fill out the form on our Contact Us page.

Our core support hours are:

• Monday–Friday: 9am–10pm
• Saturday & Sunday: 10am–4pm

(Hours are UK time and may vary on public holidays).

We aim to respond to all email enquiries within 24-48 working hours (Monday-Friday). During busy periods, it might take slightly longer, but we appreciate your patience and will get back to you as soon as possible.

Currently, we primarily offer support via Email and Live Chat, which allows us to efficiently manage enquiries and easily share links or request photos if needed. We do not offer inbound phone support at this time.

Live Chat is typically available during our main support hours (see above). If the chat icon indicates we are offline, please send us an email or use the contact form, and we'll respond as soon as we're back online.

While you can interact with us on our social media channels (like Instagram or Facebook), we recommend using Email or Live Chat for specific order enquiries or support issues. This ensures your query is properly logged and handled by our customer support team.

Bloom & Haven currently operates as an online-only retailer. We do not have a physical store or showroom open to the public at this time.

We value your feedback! You can share your thoughts or concerns by emailing us at support@bloomandhaven.co.uk. Please provide as much detail as possible so we can understand and address your comments appropriately. For complaints, please state this clearly, and we will follow our internal complaints procedure.

If you're encountering technical issues (e.g., trouble logging in, pages not loading correctly, errors at checkout), please try clearing your browser's cache and cookies or using a different browser first. If the problem persists, contact our support team via email or Live Chat, describing the issue and mentioning the browser/device you are using, and we'll do our best to assist.

Yes! You can subscribe to our newsletter for plant care tips, new arrivals, special offers, and inspiration. Look for the sign-up form in the website footer or during checkout. You can unsubscribe at any time using the link provided in every newsletter email.